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FAQs
How to restore files, what to do when your backup isn’t working, what to do when you receive a backup alert, and more launch
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My Account
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Announcements
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What's New
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Administration Console
Manage your environment (administrators only) launch
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Support Articles
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How-To Videos
Monitor Backup StatusManage Your Subscription
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Top Billing and Account Questions
I need to change my account email addresslaunchI need to reset my passwordlaunch
I want to remove a computer from my accountlaunch
I want to update my payment informationlaunch
How do I change my subscription administrator?launch
I’m getting an ADR_000003 errorlaunch
Can I purchase an annual subscription?launch
Do I have to pay sales tax?launch
Why did my subscription cost increase?launch
What is your refund policy?launch
How do I get an invoice / receipt?launch
When will I be billed next?launch