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  • FAQs

    How to restore files, what to do when your backup isn’t working, what to do when you receive a backup alert, and more launch

  • My Account

    Manage your subscription and update your payment method launch

  • Two-factor Authentication

    Increase the security of your CrashPlan for Small Business environment with two-factor authentication launch

  • What's New

    See the latest product updates in the release notes launch

  • Administration Console

    Manage your environment (administrators only) launch

  • Support Articles

    Find answers and learn more launch

How-To Videos

    Monitor Backup Status



    Manage Your Subscription


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Top Billing and Account Questions

I need to change my account email addresslaunch
I need to reset my passwordlaunch
I want to remove a computer from my accountlaunch
I want to update my payment informationlaunch
How do I change my subscription administrator?launch
I’m getting an ADR_000003 errorlaunch
Can I purchase an annual subscription?launch
Do I have to pay sales tax?launch
Why did my subscription cost increase?launch
What is your refund policy?launch
How do I get an invoice / receipt?launch
When will I be billed next?launch