RESOLVED: Oct 7: Intermittent Connectivity Issues: CrashPlan for Enterprise, CrashPlan PRO and CrashPlan for Home

This is a repost of a previous service outage. 

[UPDATE 10/7/16 3:15PM CST: The intermittent connectivity problems have been resolved for the majority of affected customers.]

Issue Summary

We are currently experiencing intermittent connectivity issues with some of our cloud services.

Engineers will be taking steps to correct the issue, and we anticipate resolution later this afternoon. 

Affected Services

CrashPlan for Enterprise, CrashPlan PRO and CrashPlan for Home customers may not be able to: 

  • Access web restore or friend restore
  • Create a new account
  • Sign into the CrashPlan app
  • Make changes to account configuration, such as:
    • Adopting a computer
    • Adding a destination
    • Other changes to backup or account settings

Unaffected Services

CrashPlan's backup functionality for all existing customers continues uninterrupted. 

 

We will post an update to this topic at 4:30 PM US Central (-05:00 GMT), or as we have new information.

 

Status - Oct 7, 3:15 PM US Central (-05:00 GMT)

The intermittent connectivity problems have been resolved for the majority of affected customers. 

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