Upcoming changes to chat and ticketing system for enterprise customers

At Code42, we are continually looking for ways to better serve you. On November, 28, 2016, we are moving to a chat and ticketing system that can more quickly and efficiently handle the unique needs of our enterprise customers.

What does this mean?

Beginning November 28:

  • The URL to submit a ticket with our enterprise Customer Champion team is changing
  • The email address used for support requests is changing
  • You must sign in before submitting a ticket or starting a chat session so that we can quickly pull up your information and aid the conversation
  • Your registration key will be required to create an account in the new system

Benefits

  • More personalized help to better meet the unique needs of the enterprise
  • More seamless customer experience when requests are escalated or when multiple Code42 teams are assisting with a resolution 

More detailed information, such as the new ticket submission process, will be sent the week of November 14th.

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