CrashPlan PROe versions 3.8.2010.2 and older will reach end of support on April 30, 2014. Please refer to the Product Lifecycle Policy document for our general end of support policy.
Please see our official page for more information: http://support.code42.com/Administrator/End_Of_Support_For_Version_3.8.2010.2_And_Older
After April 30th, 2014, support assistance with CrashPlan PROe version 3.8.2010.2 and any previous version will no longer be available.
We recommend that existing PROe Servers running 3.8.2010.2 and older consider moving to the current version of CrashPlan PROe if they want to continue running in a supported state.
Please contact our Sales team for more information
To decommission an environment and start over, see this article.