Several updates to the Code42 cloud in September and October 2015 have introduced issues for a small number of users. Some problems are related to the release of CrashPlan app version 4.4.1, but others are not. Most issues can be solved by simply uninstalling and reinstalling the CrashPlan app.
If you are experiencing issues with your CrashPlan app, see this article for solutions to some of the most common problems experienced by users after upgrading to version 4.4.1.
If this does not resolve your issue, please contact our Customer Champions.