Domain Changeover affecting helpdesk.crashplan.com

Later today, we will be changing our domain to align with our company name: Code42.

This change will only affect the Code42 Support ticketing system (https://helpdesk.crashplan.com).

At approximately 12PM Central Time, October 15th, we will be changing the domain to https://helpdesk.code42.com.  When this occurs, you may experience one of the following issues:

  • Attempts to navigate to old links may fail.  If this occurs, please clear your browser cache and try again.  The old links will re-direct properly to new links within a few hours.  You can also replace crashplan with code42 within the URL to manually redirect.
  • You may see a SSL certificate error when navigating to the site.  The certificate is valid and working properly, but may show a mis-match for a short period after the changeover.  This will be resolved within a few hours.

If you have any questions, or other issues during this time, please contact our Customer Champion team.  They will be available via phone, chat and email.  Contact information is located here: https://support.code42.com/Contact_Us

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