Support Availability for the week of January 16-20

Our support teams will have limited availability the week of January 16-20, 2017.

 

CrashPlan PRO and CrashPlan for Home Support Availability

The CrashPlan PRO and CrashPlan for Home support team will have limited availability on the following days for an all-company event:

Tuesday, January 17, 2017

  • No technical phone support available
  • No chat support available
  • Please open a ticket

Wednesday, January 18, 2017

  • We will have technical phone support available from 11 a.m. to 5 p.m. (U.S. Central/GMT-6)
  • We will have chat support available from 11 a.m. to 5 p.m. (U.S. Central/GMT-6)
  • Please open a ticket

Thursday, January 19, 2017

  • We will have technical phone support available from 9 a.m. to 4 p.m. (U.S. Central/GMT-6)
  • We will have chat support available from 9 a.m. to 4 p.m. (U.S. Central/GMT-6)
  • Please open a ticket

Incoming tickets will be monitored for Severity 1 issues for CrashPlan PRO. Standard support hours for CrashPlan PRO and CrashPlan for Home will resume on Friday, January 20, 2017.

 

Enterprise / CrashPlan PROe Support Availability

The Code42 Enterprise Support team will have limited availability on the following days for an all-company event:

Monday, January 16, 2017

  • We will have limited phone availability from 10 a.m. to 5 p.m. (U.S. Central/GMT-6)
  • No chat support available
  • Please open a ticket via the Customer Portal
  • For Severity 1 issues requiring 24x7 assistance, please call us via these instructions

Tuesday, January 17, 2017

  • Phones will be routed to our after-hours service from 1:30 p.m. until 7am Wednesday (U.S. Central/GMT-6)
  • No chat support will be available
  • Please open a ticket via the Customer Portal
  • For Severity 1 issues requiring 24x7 assistance, please call us via these instructions

Thursday, January 19, 2017

  • Phones will be routed to our after-hours service from 4:30 p.m. until 7 a.m. Friday (U.S. Central/GMT-6)
  • No chat support will be available
  • Please open a ticket via the Customer Portal
  • For Severity 1 issues requiring 24x7 assistance, please call us via these instructions

Standard support hours will resume on Friday, January 20, 2017.

 

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