Resolved: May 18: Connectivity Issues

Thursday, May 18th, 2017 - 16:00 US Central (-05:00 UTC)

Issue Summary

Late this morning and early afternoon we had reports of connectivity issues with some of our cloud servers. Affected customers may be temporarily unable to: 

  • Use the Code42 administration console
  • Perform actions in the CrashPlan MyAccount page
  • Create new accounts in the CrashPlan for Home application

Affected Products

  • Code42 for Enterprise customers who do not have an on-premises master server
  • CrashPlan PRO for Small Business
  • CrashPlan for Home


This issue has been resolved. 

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