Resolved: Jun 1: Known issue with CrashPlan for Home Password Reset

Friday June 2, 2017

Update: The issue has been resolved and password reset functionality is working as designed.

Thursday June 1, 2017

Issue Summary

CrashPlan for Home customers are unable to reset their password from the My Account web page.

Affected Products

  • CrashPlan for Home


Our engineering team is currently working to resolve the issue.

If you still have access to the CrashPlan for Home application installed on your computer you can reset your password using our documentation here.

If you have any questions or concerns, please engage the Code42 Customer Champions.

The Code42 Team


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