September 13th: Scheduled Maintenance Notification

SCHEDULED MAINTENANCE NOTIFICATION

Code42 Plans Cloud Maintenance for Wednesday, September 13th, 2017


Code42 has scheduled maintenance for the Code42 public cloud for up to six hours starting at 7:00 p.m. Central Time (UTC/GMT-6) on Wednesday, September 13th

Affected Code42 Public Cloud Services
The following Code42 products and services will be unavailable during this maintenance window. 

  • CrashPlan for Home
  • CrashPlan for Small Business
  • Code42 (formerly CrashPlan PROe) in the Code42 public cloud
  • Code42 CrashPlan web services
  • Code42 online stores

During this time, new account creation and new device creation will not be available in the Code42 public cloud. Web and admin console restores from the Code42 public cloud will be unavailable during the maintenance window, and purchases will be blocked from the Code42 store. 

Backup and Restore Services
The Code42 backup and restore functionality via the desktop application will be briefly interrupted for existing cloud customers. It will automatically resume after the maintenance is complete. 

If you have any questions or concerns, please engage the Code42 Customer Champions.

The Code42 Team

Have more questions? Submit a request

8 Comments

  • 0
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    Tim S

    Status Update: Thursday, Sept 14, 2017 - 05:35 AM Central Time (UTC/GMT-6)

    Scheduled maintenance has been extended, as we've identified an issue during rollout. Engineers are working diligently to resolve the issue as quickly as possible. 

    Edited by Tim S
  • 0
    Avatar
    David C

    Status Update: Thursday, September 14th, 2017 - 7:25 a.m. U.S. Central Time (UTC/GMT-6)

    We are continuing to address issues with the rollout. The next update will be approximately 9:30 a.m. 

     

  • 0
    Avatar
    David C

    Status Update: Thursday, September 14th, 2017 - 9:20 a.m. U.S. Central Time (UTC/GMT-6)

    Code42 engineers have identified the root cause of the issue and a fix. We are currently in process deploying this fix. The next update will be approximately noon. 

  • 0
    Avatar
    David C

    Status Update: Thursday, September 14th, 2017 - 11:40 a.m. U.S. Central Time (UTC/GMT-6)

    Work continues on the fix. Web applications, including the Code42 administration console, are still in maintenance mode at this time. 

    The next update will be approximately 2:00 p.m.

  • 0
    Avatar
    David C

    Status Update: Thursday, September 14th, 2017 - 2:00 p.m. U.S. Central Time (UTC/GMT-6)

    Work continues on resolution. Web applications, including the Code42 administration console, are still in maintenance mode at this time. Backup and restore for existing client devices are in a degraded state.

    The next update will be approximately 4:00 p.m.

  • 0
    Avatar
    David C

    Status Update: Thursday, September 14th, 2017 - 2:25 p.m. U.S. Central Time (UTC/GMT-6)

    The Code42 administration console is now available. Further updates at 4:00 p.m. as stated above. 

  • 0
    Avatar
    David C

    Status Update: Thursday, September 14th, 2017 - 4:00 p.m. U.S. Central Time (UTC/GMT-6)

    We have entered a fine-tuning phase. Web applications and Code42 administration console are available. We will continue to monitor cloud status over the next 24 hours.

  • 0
    Avatar
    David C

    Status Update: Friday, September 15th, 2017 - 9:50 a.m. U.S. Central Time (UTC/GMT-6)

    We are calling this issue resolved at this time. We will continue to monitor cloud status as mentioned.

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