Resolved: Sep 26: Support ticket system issue (CrashPlan for Small Business, CrashPlan for Home)

Issue Summary

Some email updates from customers with new or open support requests were not correctly importing into our CrashPlan for Small Business and CrashPlan for Home support ticket system, Zendesk.

 

Affected Customers

  • CrashPlan for Small Business and CrashPlan for Home customers with new or open support requests from September 21 to September 25
  • Code42 CrashPlan (CrashPlan for Enterprise) customers with support requests in Salesforce Service Cloud are not affected. 

 

Status

This is issue is resolved. 

Our support team may be providing delayed responses to some tickets. We sincerely apologize for the inconvenience.

We will respond as soon as possible. We make sure that the most urgent matters get the fastest response possible, based on the severity of the issue.

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