October 11th: Scheduled Maintenance Notification

SCHEDULED MAINTENANCE NOTIFICATION

Code42 Plans Cloud Maintenance for Wednesday, October 11th

Code42 has scheduled maintenance for the Code42 public cloud for up to six hours starting at 7:00 p.m. Central Time (UTC/GMT-6) on Wednesday, October 11th

Affected Code42 Public Cloud Services

The following Code42 products and services will be unavailable during this maintenance window.

  • CrashPlan for Home
  • CrashPlan for Small Business
  • Code42 (formerly CrashPlan PROe) in the Code42 public cloud
  • Code42 CrashPlan web services
  • Code42 online stores

During this time, new account creation and new device creation will not be available in the Code42 public cloud. Web and admin console restores from the Code42 public cloud will be unavailable during the maintenance window, and purchases will be blocked from the Code42 store.

Backup and Restore Services

The Code42 backup and restore functionality via the desktop application will be briefly interrupted for existing cloud customers. It will automatically resume after the maintenance is complete. 

If you have any questions or concerns, please engage the Code42 Customer Champions.

The Code42 Team

Have more questions? Submit a request

2 Comments

  • 0
    Avatar
    David C

    Following this planned maintenance, a small number of users of the administration console intermittently receive a "System Error: contact your administrator" message. We have identified the root cause and are working to resolve.

  • 0
    Avatar
    David C

    The identified issue is resolved. If you have any questions or concerns, please engage the Code42 Customer Champions.

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