Support availability for Monday, January 15

In observance of Martin Luther King, Jr Day, our support teams will have limited availability on Monday, January 15, 2018.

 

CrashPlan for Home Support Availability

The CrashPlan for Home technical support team will have limited availability on Monday, January 15, 2018. 

  • No technical phone support available
  • No chat support available
  • For technical issues, please see our knowledge base here
  • For questions about the sunset of CrashPlan for Home, please start here
  • Please open a ticket

Standard support hours will resume on Tuesday, January 16, 2018. 

 

CrashPlan for Small Business Support Availability

The CrashPlan for Small Business Support team will have limited availability on Monday, January 15, 2018.

  • No technical phone support available
  • No chat support available
  • Please see our knowledge base here
  • Please open a ticket

Incoming CrashPlan for Small Business tickets will be monitored for Severity 1 issues. Standard support hours will resume on Tuesday, January 16, 2018. 

 

Code42 Enterprise Support Availability

The Code42 Enterprise Support team will have limited availability on Monday, January 15, 2018.
  • Limited phone support 9 a.m. to 5 p.m. (U.S. Central/GMT-5)
  • No chat support available
  • Please see our knowledge base here
  • Please open a ticket via the Customer Portal
  • For urgent situations requiring 24x7 assistance, please call us via these instructions

Standard support hours will resume on Tuesday, January 16, 2018. 

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