I can't sign in to my account

If you haven't signed in to the Code42 console in a while, you may notice that you are being asked to reset your password.

On March 4th, 2021 we updated our password requirements to better reflect industry best practices and keep your critical business data safe and secure. All CrashPlan for Small Business customer passwords have proactively been reset due to this change. You will need to create a new password meeting our updated password requirements before you are able to sign in to the Code42 console.

• Passwords must be at least 8 characters, but we recommend 16 characters or more.
• Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
• Passwords can't contain spaces or multiple repeating letters.
• Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
• Never reuse passwords. Don't use a password for Code42 that you use for any other online account.

After setting up a new password, you will also be asked to set up two-factor authentication on your account if you have not already done so. For step-by-step instructions, see How do I set up two-factor authentication?.