Support Availability for Monday, February 19, 2018

In observance of President's Day, our support teams will have limited availability Monday, February 19.

CrashPlan for Home Support Availability

The CrashPlan for Home support team will have limited availability on Monday, February 19, 2018:

  • No technical phone support available
  • No chat support available
  • Please open a ticket

Standard support hours for CrashPlan for Home will resume onTuesday, February 20th, 2018.

 

CrashPlan for Small Business Support Availability

The CrashPlan for Small Business support team will have limited availability on Monday, February 19, 2018:

  • Phone support for urgent restore issues only
  • No chat support available
  • Please open a ticket

Incoming tickets will be monitored for Severity 1 issues. Standard support hours for CrashPlan for Small Business will resume on Tuesday, February 20th, 2018.

 

Enterprise Support Availability

The Code42 Enterprise Support team will have limited availability on Monday, February 19, 2018.

  • Limited phone availability between 9 a.m. to 5 p.m. (U.S. Central/GMT-5)
  • No chat support available
  • Please open a ticket via the Customer Portal
  • For urgent situations requiring 24x7 assistance, please call us via these instructions.

Normal support hours will resume on Tuesday, February 20, 2018

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