If you are unable to access your CrashPlan for Small Business account, please use the link below to request a password reset link:
Reset your CrashPlan for Small Business account password
Once you have submitted the account email address, you will receive an email message which contains a link to reset your account password. If you do not receive this email, please be sure to check your email's junk/spam folder.
Note: the Code42 app requires you to enter your account password each time it is opened.