Why did my subscription cost increase?

There are two circumstances in which the monthly price for your CrashPlan for Small Business unlimited data subscription will change:

The number of active devices on the account has changed.

When the CrashPlan for Small Business desktop application is installed and signed into from a new device, it is added to the account as an Active backup device, regardless of whether there is a cloud or locally stored backup archive associated. These extra devices can be created if the application is reinstalled. You can view these active devices by first signing into the CrashPlan for Small Business web administration console, then by selecting Devices > Active:

• CrashPlan for Small Business Admin Console

Look for any devices with duplicate names, or which do not have a backup archive associated with them.

If you discover devices on your account that are not needed, you can remove them using the steps below:

2. Sign in to the CrashPlan for Small Business Admin Console
3. Click **Devices** on the left
4. Click the name of the device that you would like to deactivate
5. Open the Action Menu ⚙  in the upper-right
6. Click **Deactivate**
7. When prompted, check the box and click OK to confirm the device deactivation and archive deletion.

The 12-month promotional rate (75% off) for migrating your CrashPlan for Home account has ended.  

If you had migrated your account from CrashPlan for Home, you were eligible for a discounted rate (75% off) for the first twelve (12) monthly CrashPlan for Small Business subscription renewals. The effective date of your price change and the total estimated monthly charges were presented throughout the account migration process to help alleviate any potential confusion.