CrashPlan for Small Business subscriptions attempt to auto-renew on the following schedule:
- A first attempt 3 days prior to the expiration date to ensure continuation of service.
- A second attempt the day of the expiration date.
If the first attempt fails, we will try again on the date of expiration. If the second attempt fails, the subscription continues for an additional 7 day grace period. At the end of this period, we will attempt to renew the subscription a final time before the subscription permanently expires. If this occurs, you will need to purchase a new subscription. Without a subscription, backups will no longer occur, but data will be kept for 45 days after auto-renewal failure.
You can find your expiration date by logging in at https://crashplanpro.com/console/login.html and selecting Account > Manage My Subscription and clicking on your most recent order.
If you have recently changed your payment method, CrashPlan will not automatically attempt to bill until the date it is scheduled.