I need to cancel my account

Canceling your CrashPlan for Small Business subscription will stop further subscription renewals from occurring, though your data will remain protected on our cloud until the end of your current subscription term. No refunds are available for CrashPlan for Small Business.

Cancel subscription

Follow the instructions below to cancel your subscription:

1. Sign in to the Code42 console.
2. Click Account.
3. Click Manage My Subscription.
4. Click Details.
5. Toggle Automatic Renewals to Off.

Deactivate Account

Cancelling your CrashPlan for Small Business subscription does not remove the account and you may continue receiving emails about the account until all devices are deactivated and admin reporting is disabled. To deactivate a device and disable admin reporting in CrashPlan for Small Business:

1. Sign in to the Code42 console.
2. Click Devices in the navigation menu.
3. Click on the name of the device that you want to deactivate so that it brings up the device details pane.
4. Open the Action Menu ( ) in the upper-right.
5. Click Deactivate
6. When prompted, check the box and click OK to confirm the device deactivation and archive deletion.
7. After deactivating all devices, select Reporting from the top navigation menu.
8. Uncheck Send report to admins
9. Click Save in the bottom right corner.

What if I can't log in to my CrashPlan account?

If you're unable to sign in to your account  we ask that you reply to your support ticket using the email registered to the administrator on your account.  For your security, the ticket requester email must be the registered administrator on your CrashPlan account.

If you've submitted your ticket from another email, try again with your administrator email. If you don't have access to your administrator email, let us know and we can request other information from you to verify ownership of the account.

To uninstall the Code42 app, see I need to uninstall CrashPlan