You may open the Code42 app and see a message which reads "Routine maintenance - Backup will resume automatically when maintenance completes" instead of showing the current backup status.
This message indicates that your backup archive is undergoing maintenance, an intentional and necessary task for every backup archive.
What does Archive Maintenance do?
Archive maintenance is an automated process which runs on each backup destination. Its purpose is to perform routine cleanup and check the validity of your archive contents by performing the following tasks:
- Checking backup archives for data consistency and repairing any corruption detected.
- Removing old versions and deleted files according to the specified frequency and version retention settings.
- Purging deselected files from the backup archive.
- Organizing and compacting stored data.
While your archive is undergoing maintenance, you will not be able to restore files from either the web or the app-based Restore Files menu. File backup will also be halted while maintenance is in progress.
When does Archive Maintenance take place?
Cloud archive maintenance occurs every 60 days.
Maintenance is performed on all data that is stored in our servers, regardless of your whether your computer is connected or powered on.
What can I do if my Archive is in Maintenance?
Archive Maintenance is necessary for the long term accessibility and efficiency of your backup archive. Because of this, it is not possible to stop an archive maintenance job once it's been started, meaning that you must wait for it to complete. No actions will interrupt or cancel the archive maintenance process once it has been started.
How long does Archive Maintenance take?
Archive maintenance involves multiple phases, and the time required for maintenance to complete will vary based on multiple factors.
It is not possible to determine precisely how long an archive maintenance job will take, though technical support may be able to tell you the duration of prior maintenance jobs to give you a better idea of what to expect.
The Home screen of the Code42 app will display archive maintenance progress, but this will change as the server works through the different phases of archive maintenance. Being that certain phases will take longer than others, the completion time estimate listed within the Code42 app Home screen should be taken as exactly that, an estimate - It will not be exact.