Frequently Asked Questions
Top Technical Questions
- I need to download my files
- I need to recover from ransomware
- I need to replace my device or continue my existing backup
- How do I download the Code42 app?
- My CrashPlan icon no longer works
- My custom key is not working
Top Account and Billing Questions
- I need to sign a BAA for HIPAA compliance
- I need to re-invite a user
- I need to add users to my account
- Why did my subscription expire?
- Tax exemption instructions for Australia
- Tax exemption instructions for the United States