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  3. Subscriptions and billing

Subscriptions and billing

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  • Can I pay via bank transfer, direct deposit, or invoice?
  • I need to update my billing address
  • Why is my payment information not saving?
  • I need to cancel my account
  • Can I get a refund?
  • Why did my subscription expire?
  • I need to update my payment information
  • I’m getting an ADR_000003 error
  • When will I be billed next?
  • I need a receipt or invoice
  • Can I purchase an annual subscription?
  • Why did my subscription cost increase?
  • I'm being asked to sign in over and over again
  • I need to sign a BAA for HIPAA compliance
  • I need to change my Subscription Administrator
  • I have questions about sales tax, VAT, or GST
  • Tax exemption instructions for Australia
  • Tax exemption instructions for the United States
  • Tax exemption instructions for Europe